At FORDESPHYSIO we want the best for you and we will do everything we can to help you achieve your health and fitness goals. However we can't do it alone, we need you to be an active part of your healthcare team.
Our Office Policy was created to share our goals and promises with you. We believe that working together will help you achieve the best results. To review our Office Policy please click here.
Physiotherapy and Pilates treatments are generally an effective and safe form of treatment however like any treatment there are benefits and risks. The purpose of this form is to let you know what your rights are and how we address the issue of a collaborative decision making and informed consent between the clinician and patient. To review our policy on Informed Consent please click here.
We understand that sometimes things come up and you may need to cancel your appointment. We appreciate a minimum of 24 hours notice for all cancellations and ask that you please call the clinic on 0411 690 484 if you do need to cancel your appointment. This is to ensure that we have enough time to offer your appointment time to someone else who may be waiting for an appointment.
If you are unable to give us less than 24 hours notice we would still appreciate it if you could please let us know as soon as possible. There is a cancellation fee for less than 24 hours notice, and a fee for any appointment that is unattended without notice. In the event that cancellations become a regular occurrence FORDESPHYSIO may require you to pre-pay for your appointment before a booking can be made.
Our Promise Terms and Conditions
You must let us know within 24 hours of your appointment that you are not satisfied with your treatment. You must notify us via email to firstname.lastname@example.org or speak to Alex (FORDESPHYSIO Director). Guarantee applies to full fee paying customers only. Your next free appointment must be for the same type of appointment, however you may see a different clinician if one is available.
Gift Voucher Terms and Conditions
All FORDESPHYSIO Gift Vouchers are subject to terms and conditions. To review all terms and conditions please click here.